Return Policy

Refund Policy 

All returns will be refunded as an exchange or store credit. 

All items must be unworn, free of visible wear and tear and in its original packaging (box, paper and tags if applicable} 

Shoes that is returned will be charged a restocking fee of $5 to $25 if it is not in its original packaging {box, paper and tags if applicable} 

Customers will be responsible for return shipping fees.  

Returns must be postmarked 14 days of the delivery date. 

Once we receive your return please allow 3-5 business days to process your exchange or store credit. 


What cannot be refunded 

Final sales or clearance items are not eligible for exchange or store credit.  


This includes 50% off  


Gift cards 


How to Make a Return 

Please contact Pink Passions Shoe Boutique using the website or email: before returning items for an exchange or store credit 

If you send an item before receiving a confirmation from PPSB you will not receive an exchange or store credit.  

Please ensure all your items are securely packaged. We are not responsible for any items that are lost, stolen or damaged during the return policy. 

Please provide original store receipt to ensure proper processing or a piece of paper with your name, address and order number. 

Returns should be sent to  

Pink Passions Shoe Boutique 

Attn: Return Department 

1939 E. Main Street #1008

Albemarle, NC 28001

For any reason, the customer received the wrong item due to an oversight from PPSB and the item must be returned, PPSB will be responsible for the shipping cost.  

A label will be provided through our website portal.  

At this time, we are only allowed to provide one return shipping label per order. If there are multiple items that needs to be returned, please submit the return requests together. 

Labels cannot be used more than once. If it is, we reserve the right to withhold additional funds from the return to cover the shipping cost. 

Please indicate if you are wanting a store credit or an exchange. 



If you have any questions about the refund policy, feel free to contact us.